Privacy Policy

Last updated: October 11, 2026

1. Who we are

Kewy is operated by JOTEL LLC, Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, UAE (registration no. 2221473.01) — “Kewy”, “we”, “us”. Phone: +971503037062. Email: privacy@kewy.ai.

This policy explains what data we collect when you use Kewy Service, Kewy Marketing and Kewy Clinic, how we use it, and the choices you have.

2. Data we collect

  • Account data: your name, business name, email, phone number and password when you sign up.
  • Business data: the information you and your team enter into Kewy, such as clients, appointments, sales, inventory and staff records.
  • Data from Meta platforms: when you connect your accounts with Facebook Login, we receive the data you authorize for the assets you select — WhatsApp Business messages, contacts and message templates; Facebook Page and Instagram messages, comments and posts; and Meta ad account campaigns and performance insights.
  • Billing data: payments are processed by Stripe. We do not store full card numbers.
  • Technical data: log data such as IP address, browser type and pages visited, used to keep the service secure and working.

3. How we use Meta platform data

We use data from WhatsApp, Facebook, Instagram and Meta ad accounts only to provide the Kewy service to the business that connected it: showing conversations in your inbox, sending the messages and campaigns you ask us to send, managing your Pages and Instagram accounts, and creating and reporting on ads in your ad account.

  • We do not sell Meta platform data.
  • We do not share it with third parties, except service providers that host and run Kewy on our behalf under confidentiality obligations, or where the law requires it.
  • We do not use it for our own advertising, to build profiles, or for any purpose other than serving you.
  • Each business sees only its own data. One customer’s data is never visible to another.
  • We use AI service providers to power optional features such as the AI reply assistant. They process data only to provide that feature to the business that enabled it, and do not use it for any other purpose.

Our use of data received from Meta complies with the Meta Platform Terms and Developer Policies.

4. How we use other data

We use account, business and technical data to run and improve Kewy, provide support, process payments, keep the service secure, and send you service messages about your account.

5. Storage and security

Data is stored on secured cloud infrastructure, encrypted in transit (HTTPS), and access is limited to staff who need it to operate the service. Access tokens for your Meta assets are stored securely and used only to act on your behalf.

6. Retention

We keep your data while your account is active. When you close your account, disconnect a Meta asset, or ask us to delete your data, we delete it within 30 days, except where the law requires us to keep it longer.

7. Your rights and data deletion

You can access, correct, export or delete your data, and disconnect any Meta asset at any time. To request deletion, follow the steps on our Data Deletion page or email privacy@kewy.ai.

8. Children

Kewy is a business tool and is not directed at children under 16.

9. Changes

We may update this policy. We will post the new version here and change the date above, and notify you of significant changes.

10. Contact

Questions about privacy: privacy@kewy.ai. See our Contact page for other ways to reach us.